Northeastern Home Group

Privacy Policy

Northeastern Home Group (referred to as "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit northeasternmn.com, contact us, refer a client, or apply for a career with us.

By using this website, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site.

1. Information We Collect

Information You Provide Directly

We collect information you submit through contact forms, referral forms, consultation requests, career applications, and email or phone communications. This may include:

• Full name and preferred contact method
• Email address and phone number
• Mailing address or service location
• Information about the individual seeking services, including relationship to the inquirer
• General information about care needs, goals, or housing situation
• Employment history, qualifications, and references if applying for a position
• Any additional information you choose to include in your message

Information Collected Automatically

When you visit our site, certain information is collected automatically through cookies, server logs, and similar technologies, including:

• IP address and approximate geographic location
• Browser type, version, and language preference
• Device type, operating system, and screen resolution
• Pages visited, time on page, and referring URL
• Date and time of access

Information from Third Parties

We may receive information about you from referral partners, case managers, county social services, healthcare providers, or other agencies coordinating your care, with appropriate authorization where required by law.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, consultation requests, and client referrals
• Provide, coordinate, and deliver home and community-based services
• Communicate with you about services, scheduling, and follow-ups
• Review and process employment applications
• Maintain accurate service and operational records
• Improve the content, performance, and security of our website
• Comply with applicable federal and Minnesota state laws, regulations, and reporting requirements
• Detect, prevent, and respond to fraud, abuse, or unauthorized access

3. How We Share Your Information

We do not sell your personal information. We may share information only in the following circumstances:

• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Care coordination: With members of your care team, case managers, healthcare providers, and county or state agencies as needed to deliver services and only as permitted by law or with your consent.
• Service providers: With trusted vendors who support our operations, such as website hosting, email delivery, scheduling, electronic records, and analytics. These providers are bound by confidentiality obligations.
• Legal compliance: When required by law, court order, subpoena, or to cooperate with regulators, law enforcement, or government agencies.
• Health and safety: To prevent or address imminent harm to a client, staff member, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, where personal information may be transferred subject to the protections of this policy.
• With your consent: In any other situation where you have given us permission to share your information.

4. HIPAA and Protected Health Information

Northeastern Home Group is a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA) for services that involve Protected Health Information. Our use and disclosure of PHI is governed by our Notice of Privacy Practices, which is a separate document. The Notice of Privacy Practices:

• Describes how PHI may be used and disclosed for treatment, payment, and healthcare operations
• Outlines your rights to access, amend, and request restrictions on your PHI
• Explains how to file a complaint with us or with the U.S. Department of Health and Human Services

To request a copy of our Notice of Privacy Practices, contact us using the details at the end of this policy.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support site functionality and understand how visitors use our pages. Categories of cookies we may use include:

• Essential cookies required for the site to function, such as form submission and security features
• Analytics cookies from providers such as Google Analytics that help us measure traffic and improve content
• Preference cookies that remember your settings between visits

You can control cookies through your browser settings, including blocking or deleting them. Disabling cookies may limit some site features. To opt out of Google Analytics across websites, you may install the Google Analytics Opt-Out Browser Add-on.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption in transit, secure hosting, and staff training on confidentiality.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as needed to deliver services, comply with legal and regulatory requirements (including Medicaid, HCBS waiver, and Minnesota Department of Human Services recordkeeping rules), resolve disputes, and enforce our agreements. When information is no longer needed, we securely dispose of or de-identify it.

8. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain information, subject to legal and recordkeeping obligations
• Withdraw consent for optional uses of your information
• Opt out of marketing or non-essential communications
• File a complaint with us or with the appropriate regulatory authority

For PHI, your rights under HIPAA are described in our Notice of Privacy Practices. To exercise any rights, contact us using the details at the end of this policy. We may need to verify your identity before responding.

9. Third-Party Links and Services

Our website may contain links to third-party websites, including social media platforms such as Facebook, Twitter, and YouTube. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before sharing personal information.

10. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children online. Services we provide to minors are coordinated through parents, legal guardians, case managers, or authorized representatives, and personal information about minor clients is handled under applicable state and federal law.

11. Non-Discrimination

Northeastern Home Group does not discriminate on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or any other status protected by applicable law in our services, employment, or website practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated through this website or by direct notice where appropriate. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or wish to file a privacy complaint, please contact us: